FAQ

Q1: Are you factory/manufacturer or trading company?
A: We are Real Factory. Most of Trading company buy from us and resell. Why not contact me directly? We are professional on trading business.Factory price.Best service .Quality ensured.
Welcome visit my factory.

Q2:What is the difference of hot fix rhinestone and non hot fix nail art flat back rhinestone?
they look same?
A: yes, they look same but the difference is:hot fix rhinestone has hot melt glue on back for heat transfer motif.,it can be ironed on garment accessories.But flat back rhinestone have no hot melt on back.it's used on nail art,iphone decoration ,crafts .etc.

Q3: What quality of hot fix rhinestone you have?
A: We have 3 quality level hot fix rhinestones

AAA DMC hot fix rhinestoneswithGerman glue.
AAAAA high quality with German intensive glue
AAAAAA top quality with German intensive glue and withstand more than 30 washings
We can also customize products adapted to special fabrics, such as TPU, leather, Lycra, etc.

Q4: Can I get a samlpe or a colourecatalog?
A: No problem.we providing sample of Hot fix rhinestones and non hot fix rhinestones item. We have color catalog in stock.
If you need other items color catalog,we can make as your requirement.

Our Services

Order process:
– Inquiry and Quotation
All inquiries are replied in detail within 24 hours after being received by HK Jewelry sales.
– Order Confirmation:
Receive complete " Order confirmation" from sales department. Production management establish processcontrol time table, and then execute by production division and quality assurance division.The production schedule is carefully monitored section by section.
– Production:
Production according to the request and won't damage environment and human.
– Quality Inspection:
HK Jewelry consider quality as a priority goal and make 100% inspection of each order for our customers.And we ensure the quantity(full gross) each order confirmation.
– Packing:
After inspection, we pack all the products according to customer's packing instruction.
– Delivery:
We have a good cooperation with the courier companies of air cargo and sea freight. We can delivery the products on time and with reasonable cost.
– After-Sale Service:
If a customer has a problem, we will discuss the characteristics of products with customers to come up with the best solution.
Thanks for reading my information. Welcome your any inquiry.Thank you.